1. When this Privacy Policy applies
This policy explains how we collect, use, hold, and disclose personal information across the HiTradies websites, mobile apps, and any services or collaboration programs that point to this notice.
It applies when you are a client, use any of our products, visit our sites or social channels, or otherwise provide information to us. When you supply personal information, you consent to the handling practices in this document.
- You are one of our customers or partners.
- You use our apps, tools, or other products.
- You browse HiTradies.com, an affiliated website, or our social channels.
2. What is personal information?
Personal information includes any fact or opinion that identifies you or could reasonably identify you, whether the information is accurate or not.
3. What information we collect
We primarily collect information directly from you when you interact with the site. Depending on how you use HiTradies, this can include:
- Personal details such as your name, email, phone number, and physical address.
- Business information like company names, industry details, and staff contacts.
- Financial information used to process payments, including cards or bank details.
- Usage data about your device, operating system, browser, IP address, and interaction patterns.
- Location data gathered through GPS or similar services to power location-aware features.
- Customer information contributed by businesses that manage their own clients on HiTradies.
Automatically collected data
While you browse, we automatically log certain technical and usage information.
- Pages viewed, actions taken, and session duration.
- Device and connection details such as IP, OS, browser, language, and approximate geo location.
- Search activity, transaction history, and cookie data.
Advertising and analytics data
We also track ad interactions to understand performance and keep the experience relevant.
- Global user identifiers tied to ads you see.
- Browser and device type as reported by your hardware.
- Location signals and referring URLs that show how you reached the site.
4. When HiTradies collects information
- Account registration forms that capture the details we need to create or manage your account.
- Product usage, where telemetry helps us improve performance, reliability, and security.
- Customer interactions, bookings, or conversations between businesses and their clients.
- Support tickets, chat, email, or phone conversations with our team.
- Website and app analytics collected through cookies and similar tracking technologies.
5. Legal basis for processing
Where required by law, we only process personal information when a valid legal basis exists:
- Consent that you grant for a specific purpose.
- Contractual necessity so we can provide the services you request.
- Legal obligations, such as records retention or fraud prevention duties.
- Legitimate interests pursued in a balanced way that respects your rights.
6. How we use your information
We always ask for your consent before using information for a new purpose, and we aim to keep communications relevant. The site uses Google reCAPTCHA to prevent abuse, so Google's Privacy Policy and Terms of Service also apply.
Delivering and improving the service
We verify your identity, provision accounts, log activity, personalize recommendations, and provide customer support.
Security and integrity
Information helps us detect and prevent fraud, investigate complaints, and enforce our Terms of Service. Automated tools may make decisions about suspicious behavior, and you can contact us to contest them.
Communications
We send service notifications, respond to inquiries, and deliver communications you request.
Marketing
We may send information about products, services, promotions, or events you might like via email, SMS, or ads. You can opt out at any time using the unsubscribe link or by emailing [email protected].
Compliance
We retain and use information to satisfy legal, accounting, and regulatory requirements.
7. Data retention
We keep personal information only as long as necessary for the purposes described above. Longer retention may occur when:
- Operational needs require a record of transactions or communications.
- We must comply with legal, regulatory, or fraud-prevention obligations.
- Statutes of limitation or other requirements obligate us to keep evidence.
8. Children's privacy
The site is designed for users 18 and older. Users aged 13-17 may only participate through an account owned by a parent or guardian, and children under 13 are not permitted.
We do not knowingly collect data from anyone under 13. If you believe a child provided information, contact us at [email protected] so we can delete it.
9. Information from third parties
We may receive supplemental information from trusted partners to keep the platform secure and relevant:
We may combine the above with information we collect ourselves in line with this policy.
- Fraud and risk assessment partners that help us spot suspicious activity.
- Data enrichment services that personalize experiences or improve marketing.
- Social media sites (such as Google, Facebook, or LinkedIn) when you connect accounts.
- People who submit complaints or reports about user behavior.
- Google Workspace contacts you authorize us to access for invitations.
- Third-party integrations you connect to your HiTradies account.
- Invitations sent by other users that include your contact details.
11. International data transfers
Your data may be stored or processed outside your country, including in the United States or Australia. When we transfer data from the EEA to jurisdictions without an adequacy decision, we use safeguards like EU Standard Contractual Clauses.
We take reasonable steps to ensure your information remains secure and is treated in line with this policy.
13. Do Not Track
Some browsers send a Do Not Track signal. The site does not currently respond to DNT requests, but you can manage cookies using the methods described in our Cookie Policy.
14. External links
Links to third-party websites are outside our control, and their privacy policies govern any data you provide there.
If you upload content to a social network and tag HiTradies, that content is governed by the network's own terms. Review those policies before sharing personal information.
15. Security
We use industry-standard technical and organizational safeguards, including PCI DSS controls for payment data. Third-party processors must uphold comparable protections.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your password confidential and contact us if you need more information about our controls.
16. Additional provisions for EU, EEA, and UK users
If you are located in the EU, EEA, or UK, you have rights under the GDPR, including:
To exercise these rights, contact us as described below. We may request additional verification, and certain requests can be limited by the rights of others. You also have the right to file a complaint with a supervisory authority.
- Access, rectification, and erasure of your personal data.
- Restriction of processing in specific circumstances.
- Objection to processing based on legitimate interests or direct marketing, including profiling.
- Data portability where processing relies on consent or contract.
- A copy of safeguards used for international transfers.
17. Specific provisions for US residents
We describe the categories of personal information we collect, their sources, and how we use them in the sections above. While we do not sell data for money, disclosures to marketing partners may be considered a sale or sharing under certain state laws.
Submit requests through the channels listed below. Verification may involve confirming account details or providing a government-issued ID.
- You can opt out of targeted advertising and data sharing by visiting our Do Not Sell or Share My Personal Information page.
- You have rights to access, delete, correct, and opt out of the sale or sharing of your information without discrimination.
- Authorized agents may submit requests on your behalf once they provide proof of permission and we verify your identity.
18. Deletion and amendment of personal data
You may request deletion or correction of personal information subject to applicable law. Registered users can submit a request through Customer Relations or email [email protected].
You can update many details directly inside your account. We may verify your identity before fulfilling a request and may decline when retention is required for legal or legitimate business purposes.
Deleting user-generated content does not guarantee complete removal, as cached or archived copies may remain with us or third parties per the Terms of Service.
19. Contact information
Submit detailed privacy requests through Customer Relations so we can evaluate and respond appropriately.
Email: [email protected]
Mail: HiTradies Business Management, 57 Burn Street, Downer ACT 2602, Australia
Business customers can reach [email protected]. For GDPR matters you may also contact our Data Protection Officer using the details above.